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Home  »  Consumer Reviews  »  CONSUMER  »  Billing me for membership that was cancelled per their protocol.
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Billing me for membership that was cancelled per their protocol.
Feb 20, 2008
SMC complaint by Cdgregory
After seeing the SMC ad on TV I decided that I would look into this and see if it was for me. After receiving the materials and looking them over, I decided that this was not something that I ws interested in.

After a total of about 3 hours on the phone trying to get ahold of a real person to get information regarding this return and being unsuccessful, I followed the recorded directions on sending back the materials.

I sent back all of the materials, insured, and with a tracking number to the address they told me to send it to. I did all of this within the 30 days that they allowed.

For the next four months I continued to be billed for my membership and received a letter saying that my tracking number was not valid (which of course put me now beyond the 30 days allowed). I called USPS myslef and confirmed the tracking number and was told the date and the name of the person that received my insured package at SMC in California so my tarcking number was valid and they were playing games.

I took this information to my bank and they reversed all of the charges and I changed my bank account card number to prevent any further automatic withdrawals from this company.

Now they have sent me to collections and I am unable to get ahold of anyone to help resolve this matter, so I too will be going to the state's Attorney General, BBB and anybody else that will listen.

If anybody has a valid address for SMC will you please email me at

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  Comments (3)
RSS comments
1. Written by mad, on 06-04-2009 15:55

Oh man!! I just ordered Smc!!! I'm trying to call the numbers they gave me back but i CAN'T REACH ANYONE!! Man, I just got scammed!! I should have researched it before I payed!! This *** because I really don't have a lot of money to spend.. Please don't fall into their stupid scam. =( I feel dumb.

2. Written by a smc maybe or not????????????, on 30-01-2009 18:23

:eek :cry :( :x :? :roll :eek :upset :zzz :sigh :p 8) ;) :grin :)

3. Written by Thankful in California, on 20-05-2008 17:49

I'm so sorry to hear about your mis-fortune. I too have been contacted by SMC to start selling their products. The sales rep I spoke to told me all the same things they told you. I told him that I would not make any decision about this opportunity without speaking with my husband. The guy was really pushing hard, so I hung up on him.  

 

Anyway, they sent me paperwork anyway. Here is the address on the paperwork.  

 

SMC 

996 Flower Glen Street 

Simi Valley, CA 93065 

 

Also, when you file your complaint with the Better Business Bureau, they should have a valid address for them.  

 

Good luck to you all. I'm glad I did some checking before jumping in.  

 

Tammy 

 

Ventura, CA

Comments on Billing me for membership that was cancelled per their protocol.

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

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